At BlindBoxZones, customer satisfaction is our top priority. Please read our Refund and Returns Policy carefully before making a purchase.

1. All Sales Are Final for Blind Boxes

Due to the nature of blind box products (random content), we do not accept returns, exchanges, or refunds based on personal preference or receiving duplicate items.

2. Damaged or Defective Items

If your item arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at email.
Include:

• Your order number
• Clear photos/videos of the item and packaging
• A brief description of the issue
• We will review the case and offer a replacement or refund if applicable.

3. Order Cancellation

Orders can only be cancelled within 5 hours of purchase. After that, we begin processing and cannot guarantee cancellation.

4. Lost or Missing Packages

If your package is lost in transit or marked as delivered but not received, please contact us within 10 days of the expected delivery date. We will work with our shipping partners to resolve the issue.

5. Refund Processing

If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your bank or provider.

For any questions regarding returns or refunds, please contact us at: blindboxzones@gmail.com